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Frequently Asked Questions

What is Cenegenics and how is it different from a regular doctor?

Cenegenics is a physician-led longevity medicine program, not a standard primary care visit. Rather than waiting for symptoms, we analyze 600+ biomeasurements across your hormones, cardiovascular system, metabolism, cognition, and genetics to build a fully personalized health optimization plan. Our members work with a dedicated physician and performance health team year-round.

It’s more comprehensive than typical concierge medicine. Cenegenics combines advanced diagnostics (DEXA, VO₂ Max, CIMT, neurocognitive testing, epigenetic age testing) with an ongoing physician-led program — nutrition, exercise, hormone optimization, and nutraceuticals — all monitored quarterly and adjusted based on your labs.

We’re not a hormone shop. Any clinic can prescribe testosterone, very few monitor what it does to your PSA, hematocrit, cholesterol, blood pressure, and cardiovascular markers afterward. At Cenegenics, hormone therapy is one tool within a full-body program, backed by 270+ biomarkers and physician oversight at every step.

On average, long-term members reverse their biological age by more than 5 years. In clinical data, members improved VO₂ Max by over 10% in 15 months, reduced body fat significantly, and saw improvements in cholesterol, blood sugar, and inflammation markers, not just cosmetic changes.

Traditional medicine helps find what is wrong with your health after you experience symptoms that are new and alarming to you. Most family practice physicians explore the symptom to identify the disease, but often fail in finding out why these symptoms, feelings, and changes are occurring. The experience is not built around how to prevent this from happening, but around ways to stop or limit the experienced symptoms.

Cenegenics is a different approach to healthcare and healthy aging. We offer science-rooted, proactive, preventive medicine to drive optimal health.

The PHA is conducted during an all-day session at one of our Cenegenics centers located around the globe and includes:

  • Medical history and lifestyle assessment
  • Evaluation
  • DEXA scan
  • VO2 max test
  • CIMT test
  • Neurocognitive assessment
  • Muscular strength and endurance testing
  • Fitness and nutrition assessments
  • Physician consultation (Approximately 2 hours in duration)

Due to the comprehensive nature of the PHA, please plan to spend 4-6 hours at our center for your Assessment. (Lunch will be provided)

Our clients typically begin seeing and feeling changes within their first month, but results depend on your adherence to your individualized program and your baseline health when you start. On average, Cenegenics clients recorded a decrease in body fat of 30% within the first year on the program, as well as feeling younger, and more energized. However, the long-term payoff is living a long, healthy, and active life. With the help and support of your performance health team you will see that the time and effort put into your own health is well worth your investment of effort.

Cenegenics physicians are specialists who are held to the highest standards. Our doctors are highly trained in Cenegenics clinical tactics relating to age management medicine. Only 1% of trainees achieve the requirements needed to become a Cenegenics Physician Partner. Our physicians collaborate on complex patient health issues and are continually receiving clinical updates as proven evidence-based science evolves to ensure their patients’ programs remain cutting-edge and effective. As such, you can be confident that if health issues arise, they can be detected early for preventive treatment.

While Cenegenics is a Performance Health optimization program that caters to the needs of adults around age 45 and over, we welcome people of all ages. Enhanced longevity involves lifestyle modifications, and the earlier you start the better. We’ve had clients ranging from their mid-to-late 20s all the way into their late 80s. Although rare, biological signs of aging can begin in the mid-20s, so you’re never too young (nor too old) to achieve your peak cognitive, physical and metabolic health. Vitality can be achieved at any age, which is why our programs are personally tailored to you and your age-related challenges faced at every stage of your life.

Cenegenics not only gives you access to a dedicated performance health team who helps to ensure that you achieve your peak cognitive, physical and metabolic health, we also support your transformation with cutting-edge clinical data and diagnostics. Your performance health team works synergistically based on your UNIQUE health blueprint. Consistent communication with your team means that nothing slips through the cracks or gets lost in translation. Your Performance Health Coach provides recommendations on peak fitness training, healthy eating and fuel while working closely with your physician who customizes your program with ongoing biofeedback. In addition, our wait times when you arrive at the center are almost nonexistent as our physicians only see 1-2 clients per day. We also provide lunch, healthy snacks, and your own VIP room during your visit.

No, health insurance is not needed.

Your complimentary, no-obligation consultation is an opportunity to get guidance about your health. We discuss your health history, as well as any symptoms or conditions you’re experiencing right now. Based on your health goals, you’ll also hear details about our Cenegenics program. Of course, we’ll answer all your questions too.

In many cases, we get back to you the same day to schedule your consultation. If we get your request late in the day or over the weekend, you’ll hear from us the next business day.

100% of our members start their program remotely. We come on-site to you. There is no need to visit a lab or office to get started today.

Only if clinically indicated. Since Cenegenics offers a comprehensive program, hormone therapies are only part of the available therapies that help you age healthier. Cenegenics uses cutting-edge technology to interpret biomarker health data to individualize your peak fitness, nutraceutical and nutrition plans to fit your distinct needs. Your physician will never recommend hormonal therapies unless clinically indicated by your performance health assessment.

We understand that unexpected life events may arise that can affect your program, so timely follow-ups are made to fine-tune your individualized course of treatment as needed. Your performance health team is there for you based on the program you choose, with top-level programs providing unlimited consultations with your physician and clinical team.

Members of your performance health team will promptly answer any questions you may have via email or phone. While new patients are in frequent communication with their team during the early stages of their program, most of our patients find monthly check-ins to be best. These communications provide the opportunity to discuss progress and any necessary changes in a way that is convenient for their schedules. Above all else, the Cenegenics team is here to support optimal results through a sustainable approach.

Regardless of the plan you are on, at a minimum all members meet with their Cenegenics physician in-center annually for re-evaluation.

Yes! Cenegenics welcomes people who are already on alternate hormone therapy programs. However, if our clinical team detects findings in your bloodwork that suggest your hormone levels are not optimal,your Cenegenics physician will inform you of options to receive hormone therapy that better suits your individual needs.

Unlike other approaches, the Cenegenics program encompasses not only a sex hormone panel, but also an in-depth review of how hormones are directly affecting key health measures, including carbohydrate and lipid metabolism, inflammatory markers, and kidney and liver function. Your physician will actively monitor your condition through regular blood draws to ensure adjustments are made when necessary. This is a critical feature of safe and effective hormone therapy. Moreover, if hormone levels are clinically too low, it’s important to address the root cause of the issue. For example, there are many potential causes for low testosterone: hypogonadism, andropause, stress, congenital defect, testicular trauma, radiation treatment, chemotherapy, excess consumption of alcohol, obesity, and certain pharmaceuticals. Cenegenics physicians approach all issues with personalized testing to confirm the diagnoses and proactively minimize any potential risk factors of hormone replacement therapy.

No. Cenegenics is a private medical practice designed to supplement the care your primary care physician provides. Therefore, we do not accept insurance. However, we can use your FSA or HSA to pay for Cenegenics treatments and medications. The Cenegenics program is an investment that you make in healthy aging. The cost of the program varies depending on which level of care you elect.

No. There is no long-term commitment or contract required. The length of your participation is entirely up to you since we provide both immediate and long-term benefits. Thousands of people decide to make the Cenegenics Performance Health Program an integral part of their energized lives because it is working for them. You should also know that there is no “hidden cost” as all laboratory tests, physician visits, and medications are included in your program fee.

Yes and no. Although you can get routine bloodwork with your typical annual physical, your primary care physician generally can’t request the blood panels we require, because they need a clinical cause to order the extensive panel that we do. These restrictions are imposed upon them by insurance providers. Cenegenics completes your blood work using one of our nationwide lab partners, and our comprehensive lab panel measures far more than a typical blood draw from your primary care physician. Our lab panel measures 270+ different biomarkers including complete blood count, hormone levels, lipid panels and homocysteine levels, among many others.

We use these 270+ blood-based biomarkers as a baseline in your Performance Health Assessment and then continue to monitor them on a regular basis for improvement throughout your program.

For your convenience, our phlebotomists travel to your home or office – whichever location works best for your schedule, to draw your sample.

Performing these fundamental tests directly with our lab partner allows us to expedite results while reducing the odds of cross-contamination and delays, thereby ensuring the greatest possible level of accuracy. We are a preventative healthcare model that is not limited by what an insurance company is willing to pay for after you are already ill.

Cenegenics provides the world’s best performance health age management program.  We pride ourselves on delivering five-star service across all aspects of our program to extend our Members’ health span and dramatically improve their health and quality of life.

The Cenegenics Program Cost varies based on several factors including your general state of health when you enter the program, your readiness to embrace change and your commitment to improve your health span.

To begin a Cenegenics Performance Health Program you must complete a full-day Performance Health Assessment. The Performance Health Assessment is the cornerstone of our program and relies on scientific and clinical data to maximize your personal health. Since every person is unique, we assess your cognitive, physical and metabolic health so that we can customize a program specifically for you.

The Performance Health Assessment is conducted during an all-day session at one of our Cenegenics centers located around the globe and includes a complete medical history and lifestyle assessment, physical evaluation, DEXA Scan, VO2 Max test, carotid artery testing (determine the extent of plaque buildup in the arteries), neurocognitive assessment, muscular strength, coordination and endurance testing, fitness and nutrition assessments and an in-depth consultation with your personal Physician, lasting approximately two (2) hours in duration.  Due to the comprehensive nature of the Performance Health Assessment, our members spend between 4-6 hours at our center.  The cost of the Performance Health Assessment is between $4,495 and $13,000 depending on the overall level of testing your physician requires.

Once enrolled in a Performance Health program you will be charged for monthly nutraceuticals and prescription drugs, therapies, and hormonal treatments as clinically indicated and prescribed by your Cenegenics Physician through analysis of 270+ biomarkers found in your blood. The cost of these monthly supplies can vary significantly based on your health and wellness and usually ranges between $350 and $600 per month.

In addition to your monthly supplies, you will be charged a program fee which covers the ongoing cost of access to your Performance Health team including your Physician, Performance Health Coach, Phlebotomist, and Services Coordinator as well as the cost of your regularly scheduled blood draws and lab work. The cost of the Program Fee ranges from $550 to $750 per month.

In total, the Cenegenics Performance Health Program averages between $14,000 and $21,000 per year.

The Cenegenics Performance Health Program has helped 49,000+ Executives live longer, more energized lives. The financial commitment to partner with Cenegenics is an investment in your health, allowing you to actively participate in a robust future with your loved ones by turning back your biological clock, fueling you toward continued success and better health.

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Cenegenics Member Refund, Return, Cancellation and Payment Policy

Effective Date: August 19, 2026

1. Purpose and Scope
This Policy governs refunds, returns, cancellations, membership freezes, recurring payments, products, services, diagnostics, prescriptions, and related matters associated with Cenegenics programs and memberships.

2. Definitions
“Member” means any individual enrolled in a Cenegenics program. “Program Fees” include membership fees, enrollment fees, recurring subscription fees, assessment fees, coaching fees, and other fees charged by Cenegenics. “Services” include physician consultations, coaching, diagnostics, care coordination, telehealth services, and related offerings.

3. Membership Fees and Refunds
Program Fees are non-refundable once charged except as expressly required by law or approved by Cenegenics. Voluntary cancellation does not entitle a member to a refund of previously paid fees; except to the extent required by applicable federal, state, or local law. Approved refunds will be processed within thirty (30) days of approval using the Member’s original payment method, unless otherwise required by applicable law.

4. Membership Freezes and Pauses
Cenegenics may approve membership freezes or pauses in limited circumstances. Approval, duration, eligibility, and any associated fees shall be determined solely by Cenegenics. Freezes do not create any entitlement to refunds or credits.

5. Appointment Cancellations and Rescheduling
Performance Health Assessments and other designated appointments require at least fourteen (14) calendar days’ notice for cancellation or rescheduling. Late cancellations or rescheduling may incur a fee of up to $500, representing a reasonable estimate of Cenegenics’ actual costs and losses resulting from the late cancellation or rescheduling, including, without limitation, reserved provider time, facility costs, and administrative expenses. Appointment deposits are non-refundable and expire after twelve (12) months of payment.

6. Non-Prescription Products
All sales of supplements, wellness products, merchandise, and other non-prescription products are final and non-refundable unless otherwise required by law.  Members may request a replacement or refund for products that are defective, damaged during shipment, or materially different from the product ordered, provided the Member notifies Cenegenics within fourteen (14) days after delivery.

7. Prescription Products
Prescription medications, compounded medications, hormone therapies, peptides, and other prescription products are non-returnable once dispensed or shipped consistent with applicable federal and state pharmacy laws. Refunds may be granted only in limited circumstances such as recalls, fulfillment errors, prescribing errors, or pharmacy errors.

8. Prescription Eligibility and Dispensing Disclaimer
Membership, physician consultations, testing, or program participation do not guarantee receipt of any prescription medication, hormone therapy, peptide, compounded medication, treatment, or clinical intervention. Prescribing decisions are made solely by licensed providers based on clinical judgment, medical necessity, applicable laws, and patient-specific factors. Prescription fulfillment is further subject to pharmacy acceptance, inventory availability, state and federal law, and shipping restrictions.

9. Telehealth Services
Telehealth services may not be available in all states or jurisdictions. Availability of telehealth services is subject to provider licensure requirements, applicable laws, technology limitations, and clinical appropriateness. Fees paid for telehealth evaluations are generally non-refundable once services have been rendered.

10. Laboratory Testing and Diagnostics
Laboratory testing, specialty testing, imaging, and diagnostic services are non-refundable once processing, specimen collection, scheduling, or fulfillment has commenced. Cenegenics may provide replacement testing in cases of testing errors or defective materials.

11. Services Already Rendered
No refunds shall be issued for physician consultations, coaching services, prescription reviews, diagnostic interpretation, care coordination, telehealth visits, or any other professional services already rendered.

12. Unused Services and Membership Benefits
Unused visits, coaching sessions, assessments, promotional credits, loyalty benefits, and other membership benefits have no cash value, are non-transferable, and may expire upon cancellation, termination, or lapse of membership.  To the extent an account balance constitutes funds that are subject to applicable state unclaimed property laws, such funds shall be handled in accordance with applicable state unclaimed property laws.

13. Automatic Renewal and Recurring Payments
By enrolling in a recurring membership or subscription, the Member authorizes Cenegenics to charge the payment method on file for recurring fees until properly canceled pursuant to the Membership Agreement. Members are responsible for maintaining accurate payment information.

14. Failed Payments
Members are responsible for maintaining valid payment information.  Cenegenics reserves the right to assess reasonable fees for returned payments, insufficient funds, or failed transactions, to the extent permitted by law.

15. Chargebacks and Payment Disputes
Members are encouraged to contact Cenegenics before initiating any chargeback or payment dispute so that Cenegenics may attempt to resolve the matter directly. Nothing in this Policy shall limit a Member’s rights under applicable law to dispute charges through the Member’s financial institution. 

16. Membership Termination by Cenegenics
Cenegenics reserves the right to suspend or terminate any membership or service relationship at any time for violations of applicable agreements, abusive conduct, non-payment, safety concerns, fraud, misuse of services, regulatory requirements, or other legitimate business reasons.

17. Discretionary Exceptions
Cenegenics may grant exceptions to this Policy in its sole discretion. Any exception granted in one instance shall not establish a precedent for future requests.

18. Travel, Illness, and Force Majeure
Travel disruptions, illness, family emergencies, weather events, acts of God, governmental actions, technology failures, supply chain disruptions, and similar events do not automatically entitle Members to refunds or fee waivers.

19. Governing Law and Venue
This Policy shall be governed by the laws of the state specified in the applicable Membership Agreement and shall be subject to the dispute resolution and arbitration provisions of the Membership Agreement.

20. Compliance with Applicable Law
Nothing in this Policy shall limit any rights that cannot be waived under applicable federal, state, or local law. To the extent any provision conflicts with applicable law, such provision shall be interpreted to comply with applicable law while preserving its original intent to the greatest extent possible.

21. Policy Modification
Cenegenics reserves the right to interpret, administer, amend, modify, or discontinue this Policy at any time, subject to applicable law. The most current version shall govern unless otherwise expressly stated in writing.