From executives and entrepreneurs to athletes and active adults, Cenegenics helps members optimize their health, improve performance, and age with confidence.
Every patient’s journey starts differently. Some are struggling with energy and focus. Some are noticing the effects of aging. Some want answers traditional healthcare hasn’t provided. Others simply want to perform at a higher level. But they all share one thing in common: They want to take control of their health.
DEXA
Biomarkers
Hormones
Cognitive Assessments
Physician-led
Custom plans
Lifestyle optimization
Tracking
Coaching
Follow-up assessments
“I spent more time with a doctor in one day discussing my health than I have in my life cumulatively.” — Ravi
17.9% → Under 8%
Body Fat Reduction
9.1 → 6.4
A1C Improvement
16+
Years of Membership
Thousands
Of Biomarkers Tracked
Many healthcare relationships begin when something goes wrong. Cenegenics relationships continue because members keep seeing results.
“I always look forward to my annual check up! I learn a lot each time I talk to Dr Ledda. I love how he keeps up with new advancements in health-care, He isn’t afraid to share any new changes in health-care that would benefit his patients. I highly recommend him, if fact I have!”
Faith
“If you value your time, want to feel your best and appreciate top-tier care and service Cenegenics is unmatched.”
Peter
“This was such an uplifting experience. I have never in my life had such a thorough assessment and plan. I know I can accomplish my goals with Cenegenics.”
Michelle
“Cenegenics is a world-class health and wellness organization that truly prioritizes personalized care and cutting-edge medical solutions. My experience with Cenegenics has been nothing short of exceptional.”
Nicholas
“You look better, you feel better, and you’re emotionally at home. Since I’ve started at Cenegenics, I’m in control of my health.”
Nathan
“Incredible experience, world class team, convenient location. Appreciative of all the efforts and excited to continue learning more about health!”
Sean
“Seamless, super easy and great experience with the team at Cenegenics. I went in for a DEXA scan and they were knowledgeable, friendly, didn’t have to wait, and very mindful of my time. They had appointments available within the week, the price was competitive, the office (and views!) are incredibly clean and welcoming. Highly recommend!”
Amelia
“Great customer experience. Knowledgeable staff. Always appreciative of the work they have done for me and my health. Highly recommended.”
Steve
“Cenegenics is what healthcare should be in America! They are intelligent, responsive, and honest about your diagnosis. Cenegenics doctors figure out the root cause versus just handing you a pill!”
Valarie
Whether your goal is more energy, better performance, healthier aging, or simply feeling like yourself again, Cenegenics provides the data, expertise, and support to help you get there.
Request a complimentary, 10-minute call to learn more about the program.
Cenegenics Member Refund, Return, Cancellation and Payment Policy
Effective Date: August 19, 2026
1. Purpose and Scope
This Policy governs refunds, returns, cancellations, membership freezes, recurring payments, products, services, diagnostics, prescriptions, and related matters associated with Cenegenics programs and memberships.
2. Definitions
“Member” means any individual enrolled in a Cenegenics program. “Program Fees” include membership fees, enrollment fees, recurring subscription fees, assessment fees, coaching fees, and other fees charged by Cenegenics. “Services” include physician consultations, coaching, diagnostics, care coordination, telehealth services, and related offerings.
3. Membership Fees and Refunds
Program Fees are non-refundable once charged except as expressly required by law or approved by Cenegenics. Voluntary cancellation does not entitle a member to a refund of previously paid fees; except to the extent required by applicable federal, state, or local law. Approved refunds will be processed within thirty (30) days of approval using the Member’s original payment method, unless otherwise required by applicable law.
4. Membership Freezes and Pauses
Cenegenics may approve membership freezes or pauses in limited circumstances. Approval, duration, eligibility, and any associated fees shall be determined solely by Cenegenics. Freezes do not create any entitlement to refunds or credits.
5. Appointment Cancellations and Rescheduling
Performance Health Assessments and other designated appointments require at least fourteen (14) calendar days’ notice for cancellation or rescheduling. Late cancellations or rescheduling may incur a fee of up to $500, representing a reasonable estimate of Cenegenics’ actual costs and losses resulting from the late cancellation or rescheduling, including, without limitation, reserved provider time, facility costs, and administrative expenses. Appointment deposits are non-refundable and expire after twelve (12) months of payment.
6. Non-Prescription Products
All sales of supplements, wellness products, merchandise, and other non-prescription products are final and non-refundable unless otherwise required by law. Members may request a replacement or refund for products that are defective, damaged during shipment, or materially different from the product ordered, provided the Member notifies Cenegenics within fourteen (14) days after delivery.
7. Prescription Products
Prescription medications, compounded medications, hormone therapies, peptides, and other prescription products are non-returnable once dispensed or shipped consistent with applicable federal and state pharmacy laws. Refunds may be granted only in limited circumstances such as recalls, fulfillment errors, prescribing errors, or pharmacy errors.
8. Prescription Eligibility and Dispensing Disclaimer
Membership, physician consultations, testing, or program participation do not guarantee receipt of any prescription medication, hormone therapy, peptide, compounded medication, treatment, or clinical intervention. Prescribing decisions are made solely by licensed providers based on clinical judgment, medical necessity, applicable laws, and patient-specific factors. Prescription fulfillment is further subject to pharmacy acceptance, inventory availability, state and federal law, and shipping restrictions.
9. Telehealth Services
Telehealth services may not be available in all states or jurisdictions. Availability of telehealth services is subject to provider licensure requirements, applicable laws, technology limitations, and clinical appropriateness. Fees paid for telehealth evaluations are generally non-refundable once services have been rendered.
10. Laboratory Testing and Diagnostics
Laboratory testing, specialty testing, imaging, and diagnostic services are non-refundable once processing, specimen collection, scheduling, or fulfillment has commenced. Cenegenics may provide replacement testing in cases of testing errors or defective materials.
11. Services Already Rendered
No refunds shall be issued for physician consultations, coaching services, prescription reviews, diagnostic interpretation, care coordination, telehealth visits, or any other professional services already rendered.
12. Unused Services and Membership Benefits
Unused visits, coaching sessions, assessments, promotional credits, loyalty benefits, and other membership benefits have no cash value, are non-transferable, and may expire upon cancellation, termination, or lapse of membership. To the extent an account balance constitutes funds that are subject to applicable state unclaimed property laws, such funds shall be handled in accordance with applicable state unclaimed property laws.
13. Automatic Renewal and Recurring Payments
By enrolling in a recurring membership or subscription, the Member authorizes Cenegenics to charge the payment method on file for recurring fees until properly canceled pursuant to the Membership Agreement. Members are responsible for maintaining accurate payment information.
14. Failed Payments
Members are responsible for maintaining valid payment information. Cenegenics reserves the right to assess reasonable fees for returned payments, insufficient funds, or failed transactions, to the extent permitted by law.
15. Chargebacks and Payment Disputes
Members are encouraged to contact Cenegenics before initiating any chargeback or payment dispute so that Cenegenics may attempt to resolve the matter directly. Nothing in this Policy shall limit a Member’s rights under applicable law to dispute charges through the Member’s financial institution.
16. Membership Termination by Cenegenics
Cenegenics reserves the right to suspend or terminate any membership or service relationship at any time for violations of applicable agreements, abusive conduct, non-payment, safety concerns, fraud, misuse of services, regulatory requirements, or other legitimate business reasons.
17. Discretionary Exceptions
Cenegenics may grant exceptions to this Policy in its sole discretion. Any exception granted in one instance shall not establish a precedent for future requests.
18. Travel, Illness, and Force Majeure
Travel disruptions, illness, family emergencies, weather events, acts of God, governmental actions, technology failures, supply chain disruptions, and similar events do not automatically entitle Members to refunds or fee waivers.
19. Governing Law and Venue
This Policy shall be governed by the laws of the state specified in the applicable Membership Agreement and shall be subject to the dispute resolution and arbitration provisions of the Membership Agreement.
20. Compliance with Applicable Law
Nothing in this Policy shall limit any rights that cannot be waived under applicable federal, state, or local law. To the extent any provision conflicts with applicable law, such provision shall be interpreted to comply with applicable law while preserving its original intent to the greatest extent possible.
21. Policy Modification
Cenegenics reserves the right to interpret, administer, amend, modify, or discontinue this Policy at any time, subject to applicable law. The most current version shall govern unless otherwise expressly stated in writing.
