Please ensure Javascript is enabled for purposes of website accessibility

What Is a Physician-Led Age Management Program?

Age management medicine has matured beyond a collection of wellness trends into a structured clinical discipline. For adults over 40, the question is no longer whether to pay attention to health metrics, but how deeply to measure them and who should interpret the results. A physician-led age management program offers a fundamentally…

What Your Labs Are Really Telling You And What “Normal” Misses

Most people get their labs back, hear “everything looks normal,” and move on. But “normal” is not the same as optimal and that distinction is where the conversation around longevity medicine actually begins. Normal ranges in conventional medicine are statistical benchmarks. They tell you where most people fall. They do…

The Cenegenics Peptides Series: Setting The Stage

Peptide series

Peptides are one of the most talked-about topics in longevity and performance medicine right now and one of the most misrepresented. Cenegenics built this series to cut through the noise: 33 compounds, explained clinically, with expert commentary on each one. The peptide space is loud and most of it isn’t…

Comprehensive Health Assessment Built for Longevity, Not Averages

Comprehensive Health Assessment

There is no shortage of advice on how to optimize your health. More protein, less stress, better sleep, this supplement, that protocol. The problem is not access to information. The problem is that most people have no real idea what is actually happening inside their body and without that, every…

What Is a Longevity Clinic? How Do You Know If It’s Worth It?

Longevity Clinic

Is a Longevity Clinic Worth It? If you’re researching longevity clinics, you’re probably not asking a vague question. You’re asking a specific one: is this worth what it costs, and what will I actually get? The honest answer is: it depends entirely on the clinic. Some are comprehensive, physician-led programs…

Hormone Optimization Done Right: Why Physician Oversight Matters More Than Ever

Hormone Optimization

Before I ever heard of Cenegenics, I thought I understood health. I grew up as a lifelong athlete. I started lifting weights at twelve, played baseball as my main sport, and cared deeply about how I looked and how I performed. I often joke that I inherited the “vanity gene,” and I am grateful I did, because wanting to be strong and lean kept me training consistently for decades.

The Cenegenics Experience: Precision Health with White-Glove Care

When most people think of healthcare, they imagine waiting rooms, rushed visits, and generic advice that leaves more questions than answers. Cenegenics was designed to be the opposite. From the first blood draw to your ongoing physician relationship, the Cenegenics experience is built on a white-glove model that combines clinical…

Beyond Routine Labs: The Biomarkers That Power the Cenegenics Advantage

If you want to feel and perform better, you need more than guesses. You need numbers you can act on. That’s where Cenegenics begins.  As part of onboarding, a licensed phlebotomist comes directly to you, whether at home or in the office, to collect a comprehensive blood and urine analysis….

Get your complimentary,
no obligation consultation today

Request a complimentary, 10-minute call to learn more about the program.

loader

Cenegenics Member Refund, Return, Cancellation and Payment Policy

Effective Date: August 19, 2026

1. Purpose and Scope
This Policy governs refunds, returns, cancellations, membership freezes, recurring payments, products, services, diagnostics, prescriptions, and related matters associated with Cenegenics programs and memberships.

2. Definitions
“Member” means any individual enrolled in a Cenegenics program. “Program Fees” include membership fees, enrollment fees, recurring subscription fees, assessment fees, coaching fees, and other fees charged by Cenegenics. “Services” include physician consultations, coaching, diagnostics, care coordination, telehealth services, and related offerings.

3. Membership Fees and Refunds
Program Fees are non-refundable once charged except as expressly required by law or approved by Cenegenics. Voluntary cancellation does not entitle a member to a refund of previously paid fees; except to the extent required by applicable federal, state, or local law. Approved refunds will be processed within thirty (30) days of approval using the Member’s original payment method, unless otherwise required by applicable law.

4. Membership Freezes and Pauses
Cenegenics may approve membership freezes or pauses in limited circumstances. Approval, duration, eligibility, and any associated fees shall be determined solely by Cenegenics. Freezes do not create any entitlement to refunds or credits.

5. Appointment Cancellations and Rescheduling
Performance Health Assessments and other designated appointments require at least fourteen (14) calendar days’ notice for cancellation or rescheduling. Late cancellations or rescheduling may incur a fee of up to $500, representing a reasonable estimate of Cenegenics’ actual costs and losses resulting from the late cancellation or rescheduling, including, without limitation, reserved provider time, facility costs, and administrative expenses. Appointment deposits are non-refundable and expire after twelve (12) months of payment.

6. Non-Prescription Products
All sales of supplements, wellness products, merchandise, and other non-prescription products are final and non-refundable unless otherwise required by law.  Members may request a replacement or refund for products that are defective, damaged during shipment, or materially different from the product ordered, provided the Member notifies Cenegenics within fourteen (14) days after delivery.

7. Prescription Products
Prescription medications, compounded medications, hormone therapies, peptides, and other prescription products are non-returnable once dispensed or shipped consistent with applicable federal and state pharmacy laws. Refunds may be granted only in limited circumstances such as recalls, fulfillment errors, prescribing errors, or pharmacy errors.

8. Prescription Eligibility and Dispensing Disclaimer
Membership, physician consultations, testing, or program participation do not guarantee receipt of any prescription medication, hormone therapy, peptide, compounded medication, treatment, or clinical intervention. Prescribing decisions are made solely by licensed providers based on clinical judgment, medical necessity, applicable laws, and patient-specific factors. Prescription fulfillment is further subject to pharmacy acceptance, inventory availability, state and federal law, and shipping restrictions.

9. Telehealth Services
Telehealth services may not be available in all states or jurisdictions. Availability of telehealth services is subject to provider licensure requirements, applicable laws, technology limitations, and clinical appropriateness. Fees paid for telehealth evaluations are generally non-refundable once services have been rendered.

10. Laboratory Testing and Diagnostics
Laboratory testing, specialty testing, imaging, and diagnostic services are non-refundable once processing, specimen collection, scheduling, or fulfillment has commenced. Cenegenics may provide replacement testing in cases of testing errors or defective materials.

11. Services Already Rendered
No refunds shall be issued for physician consultations, coaching services, prescription reviews, diagnostic interpretation, care coordination, telehealth visits, or any other professional services already rendered.

12. Unused Services and Membership Benefits
Unused visits, coaching sessions, assessments, promotional credits, loyalty benefits, and other membership benefits have no cash value, are non-transferable, and may expire upon cancellation, termination, or lapse of membership.  To the extent an account balance constitutes funds that are subject to applicable state unclaimed property laws, such funds shall be handled in accordance with applicable state unclaimed property laws.

13. Automatic Renewal and Recurring Payments
By enrolling in a recurring membership or subscription, the Member authorizes Cenegenics to charge the payment method on file for recurring fees until properly canceled pursuant to the Membership Agreement. Members are responsible for maintaining accurate payment information.

14. Failed Payments
Members are responsible for maintaining valid payment information.  Cenegenics reserves the right to assess reasonable fees for returned payments, insufficient funds, or failed transactions, to the extent permitted by law.

15. Chargebacks and Payment Disputes
Members are encouraged to contact Cenegenics before initiating any chargeback or payment dispute so that Cenegenics may attempt to resolve the matter directly. Nothing in this Policy shall limit a Member’s rights under applicable law to dispute charges through the Member’s financial institution. 

16. Membership Termination by Cenegenics
Cenegenics reserves the right to suspend or terminate any membership or service relationship at any time for violations of applicable agreements, abusive conduct, non-payment, safety concerns, fraud, misuse of services, regulatory requirements, or other legitimate business reasons.

17. Discretionary Exceptions
Cenegenics may grant exceptions to this Policy in its sole discretion. Any exception granted in one instance shall not establish a precedent for future requests.

18. Travel, Illness, and Force Majeure
Travel disruptions, illness, family emergencies, weather events, acts of God, governmental actions, technology failures, supply chain disruptions, and similar events do not automatically entitle Members to refunds or fee waivers.

19. Governing Law and Venue
This Policy shall be governed by the laws of the state specified in the applicable Membership Agreement and shall be subject to the dispute resolution and arbitration provisions of the Membership Agreement.

20. Compliance with Applicable Law
Nothing in this Policy shall limit any rights that cannot be waived under applicable federal, state, or local law. To the extent any provision conflicts with applicable law, such provision shall be interpreted to comply with applicable law while preserving its original intent to the greatest extent possible.

21. Policy Modification
Cenegenics reserves the right to interpret, administer, amend, modify, or discontinue this Policy at any time, subject to applicable law. The most current version shall govern unless otherwise expressly stated in writing.